Support

Last Update: November 2019

support

Contact Us

Please contact us by email at [email protected]. Use a subject line that is appropriate to the subject you are inquiring about, and include an in-depth description as the message for your subject. Please do not issue spam messages. Failure to comply will lead to longer wait times.

Reporting Players

Users that violate our Terms & Conditions, and Privacy Policy will not be tolerated. Here at Pixel Park, we value the importance of your safety while accessing our resources. We encourage all users to report others that do not follow our guidelines outlined in the Terms & Conditions, and Privacy Policy. Please use the in-game features provided to you for reporting others so that we can review each scenario appropriately to ensure we act accordingly.

Billing Support

Please contact us by email at [email protected] to inquire about billing related issues with your account. Please note that orders may take up to 3 business days to process and reflect on your account. Each order is carefully reviewed to ensure the charges made are authorized.

Account Security

We take account security very seriously. We encourage each of our users to develop strong 8-10 character long passwords that include lowercase, uppercase, and numerical values. We also encourage users to come up with unique 4-digit pin to use with their account as well. Changing these every few months is a great way to stay secure in an online world. In the event of someone gaining unauthorized access to an account, our automated systems will attempt to block access to accounts temporarily until your account is re-authenticated with an updated password and 4-digit pin. Please keep your password and 4-digit pin code secure and inaccessible to others. If you suspect your account has been compromised, please update your password and 4-digit pin immediately, and contact us at [email protected] to document the incident appropriately.

Miscellaneous Support

Stay informed with news and updates by checking our official web blog. There you will be able to find all of the latest and greatest updates with Pixel Park. Our FAQ page is also a great place to look for answers to commonly asked questions.